They switched to Skype, but WhatsApp works better when internet service is shaky, he said. Naser AlMuhawish, a Turkey-based Syrian doctor who monitors coronavirus cases in rebel-held territory in Syria, said WhatsApp is the main communication method used with over 500 workers in the field. In rebel-held Syria, where the telecommunication infrastructure has been disrupted by war, residents and emergency workers rely mostly on internet communication. “Insecurity makes everyone worry,” he said. He said he was concerned about her safety because of the violence in their homeland. “I was not able to hear from my love,” complained 28-year-old Wilkens Bourgogne, referring to his partner, who was in the neighboring Dominican Republic, buying goods to bring back to Haiti. “I was waiting on confirmation on a money transfer from my cousin,” she said. Nelzy Mireille, a 35-year-old unemployed woman who depends on money sent from relatives abroad, said she stopped at a repair shop in the capital of Port-au-Prince because she thought her phone was malfunctioning. rely on it to find each other or share key information such as safe places to sleep. about money transfers and other important matters. Many of the country’s more than 11 million people depend it to alert one another about gang violence in particular neighborhoods or to talk to relatives in the U.S. Hundreds of thousands of Haitians in their homeland and abroad fretted over the WhatsApp outage. Offices, various services and even the courts had trouble making appointments, and phone lines became overwhelmed. WhatsApp has become essential in Brazil to communicate with friends and family, as well as for a variety of other tasks, such as ordering food. In Brazil, the messaging service is by far the most widely used app in the country, installed on 99% of smartphones, according to tech pollster Mobile Time. When all three services went dark Monday, it was a stark reminder of the power and reach of Facebook, which owns the photo-sharing and messaging apps.Īround the world, the breakdown at WhatsApp left many at a loss.

NEW YORK (AP) - The six-hour outage at Facebook, Instagram and Whatsapp was a headache for many casual users but far more serious for the millions of people worldwide who rely on the social media sites to run their businesses or communicate with relatives, fellow parents, teachers or neighbors.

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